Pasadena Eye Associates

Dr Segal and the person who scheduled his surgeries are crooks. They charged me for several tests, sent me to my gp to secure my ability to undergo eye surgery, etc. Then, a week before the surgery, it was postponed by them as Segal was "out of office for awhile". A MONTH went by, then I was told he's no longer doing that procedure. I could still have it done by some other doctor off Holcomb, (who had really low rated reviews) and use all the same documents. I requested all of my documentation for all of my visits, and only received a portion. It was ...

Arrived a bit early and was promptly registered and waited only a few minutes to get into the Eye Exam. Three specialists were very professional and experienced and treated me with respect and help with all questions. Then the Ophthalmologist examined my eyes very carefully and thoroughly explained all details of the results of the examination. Everything went very well and I would highly recommend this location for anyone.

Horrible people answering the phone. I’ve been calling multiple times all day trying to make an appointment for my father. They kept saying they haven’t received his referral. I kept calling his PCP office who needs to send the referral and they confirmed they had sent it and even re-sent it just in case. They even said they get confirmation when it has been received and they see the confirmation. I called and even the PCP office called and turns out they did receive it but just didn’t have time to put it in yet. Why lie and say you haven’t received it? ...

Went in to get my glasses cleaned and they wouldn't even clean them for me even if I paid to get them cleaned. They just seem to have a film on them every time I clean them myself so I thought by them cleaning them good would help get them back to normal looking and I can stay fresh with new cleaning rags or something but no they didn't want to even if I paid for their services. That's very ridiculous!!!!!

The office staff is all very nice and professional. Well, I was allowed to see Dr. Segal a few times but then got handed off to mohadit supposedly because Dr Segal was sick…all very mysterious. That’s when I should have left but I trusted that any associate of Dr Segal was good. Right eye cataract went fine, left is messed up. He doesn’t seem to take it very seriously…Said my brain has to adjust or I have to get used to the shadow. It’s been a year! I will not go back! The doctor I’m seeing now said I have an astigmatism and it will be fixed in December. ...

UPDATE: Today was a completely different experience thanks to Dr. Segall Scott. He personally ensured everything was done well, including the front desk follow-up. He also provided a referral for another specialist, ensuring no gaps in my mother's care. It’s rare to find a doctor who takes this much prompt, personal action to correct a bad situation. Thank you, Dr. Segal Scott and team! OLD REVIEW: While the doctors here are amazing, the front desk and management are incredibly incompetent. My mother has been a patient for over 6 months, but today's ...