Intermountain Eye Center

I was not expecting the red carpet treatment! Nothing about this experience was cookie cutter and I felt like every aspect of the appointment was catered to my specific needs. I have never been offered the accommodations and options I was offered today at any other eye doctor. The staff was courteous from the front desk all the way to the optical shop. My technician Jeanine was top notch and so was Dr. Hicks. We combed over every aspect of my eye health and Dr. Hicks offered to reach out to my primary care physician to help personalize my care plan, ...

You know, I really didn’t want to have to do this but clearly this “establishment” has no care for how their clientele is treated! I showed up to get my eyes checked with my mother for a girls weekend for fun. And it turned into a day that would haunt me for months! The doctor was very mono toned and only told me things I already knew about my eyes and seemed un enthusiastic. Me and my mother were given are forms to fill out after are eyes were dilated so we couldn’t see a thing! Then when we left to check out, the front desk lady was not helpful or ...

I was referred to this facility in 2025 from my PCP. Dr Hicks was nice but his eye glass prescription was totally wrong. I went to get them and they gave me an instant headache. I said I can't wear them. I went back 2 more times with the same result. The 3rd time I was mad but took the glasses. Never worn them, except when I had my last eye appt last Friday. I HAD to wear them for a minute for them to do an exam with them on. Again I got an instant headache. The doctors helper apologized that they gave me the wrong prescription. At my last eye exam I had ...

I would not recommend! Dr Stevens was consulted while inpatient at Als, and he never came to see us - only prescribed OTC eye drops for dry eyes, despite having a retinal condition from a traumatic accident. I called a few days later to schedule a follow up appointment, and the staff said they do not keep track of or follow any hospital consults. I made the mistake of making an appointment to go in person to follow up. They explained nothing to us. Small note: the facility is not handicapped friendly at all; nobody helped with the wheelchair and we ...

I’ve been seeing Dr. Reynolds for most of my adult life now to treat a chronic iritis/uveitis caused by an auto-immune disorder. Today in the waiting room a woman was complaining about wait times, and I just wanted to say that there is a reason for it. There is a huge shortage of specialty doctors like him in our area. He is triple booked some days to try to meet the needs of our community. He does that because he actually cares about his patients. He also has brought me in last minute between appointments, seen me during his lunch, and between ...

I've never had any negative experiences. My first time was with a Dr. Swartley, in the downtown Boise office. (1980) Later I needed Cataract surgery which Dr. Swartley performed. (1992/93) I'm still happy with that result and can still get by without glasses. (77yrs old). I just met my 3rd Doctor and she was very nice. I set up next years appointment before leaving.